dewalangit Platform Privacy Notice

This page describes what we collect when you use dewalangit and how we keep that data protected. When you create an account, deposit funds, or place bets on our platform, we gather information necessary to verify your identity, process your transactions, and comply with local law. We treat your data as confidential and do not sell it to third parties.

Our privacy practices apply to all users of dewalangit across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported jurisdictions. Whether you access dewalangit via our mobile app or website, the same protections apply. This notice explains what data we collect, how we use it, who has access to it, and what rights you have over your information.

We understand that privacy is important. Our commitment is to be transparent about our data practices so you can make informed decisions about using dewalangit.

What Data We Collect on dewalangit

Account Information

When you register on dewalangit, we collect your email address, phone number, and a password you create. We also ask for your full name, date of birth, and residential address. This information is required to verify your identity and comply with anti-money-laundering regulations in the jurisdictions where we operate.

Identity Verification Documents

Before you can withdraw funds from dewalangit, we ask you to upload a copy of your ID (KTP, passport, or regional ID) and a utility bill or recent bank statement showing your name and address. We store these documents securely and use them only to verify that you are who you claim to be. We do not share these documents with third parties except where required by law.

Payment Information

When you deposit or withdraw on dewalangit, we collect information about your chosen payment method. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we record the transaction ID and timestamp. If you use bank transfer via e-wallet, mobile banking, local payment, online payment, or e-wallet, we record your bank account details (account number and bank name) and the transaction reference. We do not store your full bank credentials or passwords — only the information necessary to process your transaction.

Betting and Gaming Activity

We record every bet you place on dewalangit — which game you played, your stake, the outcome, and your payout. We also log which live-dealer tables you join, how long you stay, and your balance changes. This data helps us detect fraud, resolve disputes, and understand how our platform is used. We keep this activity log for at least five years for compliance purposes.

Device and usage data: We collect information about your device (operating system, browser type, IP address) and how you interact with dewalangit (pages visited, time spent, clicks). This helps us improve our platform and detect suspicious activity.

Communication Data

If you contact our customer support team via email, chat, or phone, we keep a record of your message and our response. We use this data to resolve your issue and improve our support process. We may also send you promotional emails or SMS messages about new games or features — you can opt out of these at any time by updating your account preferences.

We at dewalangit collect only the data necessary to operate our platform, verify your identity, and comply with law. We do not collect data for marketing purposes beyond what you consent to.

dewalangit privacy team

How We Use Your Data and Who Has Access

Our Use of Your Data

We use your data for the following purposes: to verify your identity and prevent fraud; to process your deposits and withdrawals; to settle your bets and calculate payouts; to comply with anti-money-laundering and tax regulations; to investigate disputes or complaints; to improve our platform and customer service; and to detect and prevent illegal activity. We do not use your data for any other purpose without your explicit consent.

Third-Party Processors

We share your data with third-party service providers who help us operate dewalangit. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity verification providers (who check your ID documents), and cloud hosting providers (who store our servers). We require all third parties to sign confidentiality agreements and to use your data only for the purpose we specify. We do not sell your data to advertisers or data brokers.

Legal Obligations

We may disclose your data if required by law — for example, if a court orders us to provide information, or if a government agency requests data as part of an investigation. We will notify you of such requests unless we are legally prohibited from doing so.

Data Storage and Security

We store your data on secure servers using encryption (TLS/SSL for data in transit, AES-256 for data at rest). Our servers may be located outside your jurisdiction — specifically, in data centres in Southeast Asia and Europe. Your data is protected by the same security standards regardless of server location. We limit access to your data to dewalangit employees and contractors who need it to perform their job. All staff sign confidentiality agreements.

Cookies and Tracking

We use cookies on dewalangit to remember your login session, store your preferences, and track your activity for analytics. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use dewalangit. We also use analytics tools to understand how users interact with our platform — this helps us identify bugs and improve performance.

Your Rights Over Your Data

You have the right to access your data — you can request a copy of all information we hold about you. You have the right to correct inaccurate data — if your address or phone number changes, update it in your account settings. You have the right to request deletion of your data, though we may retain some information for legal or compliance reasons. You have the right to object to certain uses of your data, such as marketing emails. To exercise any of these rights, contact our support team via the contact details below.

Data Retention

We keep your account information for as long as your account is active. If you close your account, we retain your data for five years to comply with anti-money-laundering regulations. After five years, we delete or anonymize your data unless we are required by law to keep it longer. Transaction records are kept for at least seven years for tax and audit purposes.

Contact Us About Privacy

If you have questions about our privacy practices or want to exercise your rights, contact our privacy team at [email protected] or via the contact form on our website. We will respond to your request within 30 days. If you believe we have violated your privacy rights, you may also lodge a complaint with the data protection authority in your jurisdiction.

Email: [email protected]
In-app support: Use the Help section in dewalangit to contact us directly
Mailing address: Available upon request via support

Changes to This Privacy Notice

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on dewalangit. Your continued use of dewalangit after such changes constitutes your acceptance of the updated notice. We encourage you to review this page regularly to stay informed about how we protect your data.

Our commitment to your privacy is fundamental to how we operate dewalangit. We believe that transparency and security build trust with our users. If you have any concerns about your data or our practices, we are here to help.